Academy cancellation and refund policy

Before booking

Course dates, fees, deposits, delivery arrangements and any course-specific conditions are confirmed before a booking is completed. Please check that the course, level, location and dates meet your needs before paying.

Cooling-off rights

Consumers booking at a distance may have a statutory cooling-off period. If you ask us to begin providing digital content, materials or services during that period, you may be asked to confirm that request and acknowledge how it affects cancellation rights. Statutory rights are not reduced by this policy.

Deposits and learner cancellations

Unless the booking confirmation states otherwise, a deposit reserves a limited place and may become non-refundable after the applicable cooling-off period or once preparation, materials or delivery have begun. Cancellation eligibility depends on notice, costs already incurred and the specific booking terms.

Transfers

Requests to transfer to another available date should be made as early as possible. Transfers are subject to availability and may attract an administration charge or additional cost where Softu has already incurred non-recoverable expenses.

Cancellation by Softu

If Softu cancels a course, learners will normally be offered an alternative date or a refund of fees paid for the cancelled delivery. Softu is not responsible for unrelated travel, accommodation or loss-of-earnings costs unless this has been expressly agreed in writing.

How to request a cancellation

Contact Softu in writing with your name, course and booking details. We will confirm the applicable options and any approved refund. Approved refunds are normally returned to the original payment method.