- 229, Shoreditch High St, London, E1 6PJ
- +44 20 7953 4200
- contact@softu.co.uk
Effective Date: 08/01/2025
Last Updated: 08/01/2025
At Softu Ltd. (referred to as “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications. By using our website and services, you agree to the terms of this Privacy Policy.
We collect various types of information to provide better services to our users. This includes personal information you provide directly to us and information we collect automatically.
We may collect the following personal information directly from you when you:
Contact us via email or through our website forms
Register for our services or accounts
Subscribe to newsletters
Make inquiries or request support
Engage in business transactions with us
Examples of personal information we may collect:
Name
Email address
Phone number
Company name
Billing and shipping address
Payment details (processed securely through third-party providers)
Project details and requirements
When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:
IP address
Browser type and version
Device type (desktop, mobile, tablet)
Operating system
Referral source
Pages visited and time spent on each page
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. For more details, please see our Cookies Policy.
We use the information we collect to provide, improve, and personalize our services. Specifically, we may use your information for the following purposes:
To provide and deliver our services
To communicate with you regarding inquiries, projects, and support requests
To process payments and manage billing
To send important updates, including changes to policies and terms
To improve our website and services
To conduct marketing and promotional activities (with your consent)
To comply with legal obligations
We will not use your personal information for purposes other than those outlined in this policy unless we have obtained your consent.
We process your personal information based on the following legal grounds:
Contractual Necessity: To provide the services you have requested from us.
Legitimate Interests: To improve our services, manage our business operations, and communicate with you.
Legal Obligation: To comply with applicable laws and regulations.
Consent: Where you have given us explicit consent for specific purposes.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
We may share your personal information with trusted third-party service providers to:
Process payments (e.g., Stripe, PayPal)
Host our website and services
Manage email communications
Provide customer support
We may disclose your personal information if required by law or in response to valid legal requests, such as court orders or subpoenas.
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity.
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
Secure Socket Layer (SSL) encryption for data transmission
Regular security audits and updates
Access controls to limit data access to authorized personnel only
Data backup and recovery procedures
Despite our efforts, no security measure is completely foolproof. We encourage you to take precautions to protect your personal information.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When your information is no longer needed, we securely delete or anonymize it.
Depending on your location, you may have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you.
You can request that we correct any inaccurate or incomplete information.
You can request that we delete your personal information under certain circumstances.
You can object to the processing of your personal information for specific purposes, such as direct marketing.
You can request that we provide your personal information in a portable format for transfer to another service provider.
To exercise these rights, please contact us at contact@softu.co.uk. We may require verification of your identity before processing your request.
We use cookies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookies Policy.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated version will be posted on our website with the “Last Updated” date. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
📧 Email: contact@softu.co.uk
📞 Phone: 020 79534200
🌐 Website: www.softu.co.uk
📍 Address: 229, Shoreditch High St, London, E1 6PJ
