IT Support & Networking
Learn essential hardware, operating system, networking and troubleshooting skills for IT support roles.
01 About this course
What you will learn
A practical route into technical support that develops the confidence to diagnose common problems, communicate with users and maintain reliable systems.
02 Course syllabus
Clear modules.
One practical outcome.
Work through the programme in a logical order and apply each topic through practical exercises.
01Computer hardware+
Learn the essential concepts, follow guided examples and complete a practical exercise before moving on.
02Operating systems+
Learn the essential concepts, follow guided examples and complete a practical exercise before moving on.
03Networking basics+
Learn the essential concepts, follow guided examples and complete a practical exercise before moving on.
04User administration+
Learn the essential concepts, follow guided examples and complete a practical exercise before moving on.
05Troubleshooting practice+
Learn the essential concepts, follow guided examples and complete a practical exercise before moving on.
06Support desk project+
Learn the essential concepts, follow guided examples and complete a practical exercise before moving on.
03 Learning outcomes
By the end of this course, you will be able to:
- 01Diagnose common IT problems
- 02Configure basic networks
- 03Support users professionally
- 04Document fixes and escalations